​The Israel Police and Prison Service ombudsman is the person to which police and prison service officers can turn in order to file a complaint against the system regarding discrimination, injustice or wrongdoing in the service.
For more information, visit the Hebrew site: http://mops.gov.il/About/Ombudsman/Pages.aspx

• The police or prison service officer who feels he has been ill-treated, whether or not he is still serving, as long as the incident about which he is complaining occurred while he was serving. 
• A representative of the police or prison service officer (e.g. a lawyer or family member)

For more information, visit the Hebrew site: http://mops.gov.il/About/Ombudsman/Pages.aspx​

A complaint may only be filed against police or prison service personnel. The accused is usually one of the following: a commander, supervisor, or administrative authority such as human resources, accounting or logistics.
For more information, visit the Hebrew site: http://mops.gov.il/About/Ombudsman/Pages.aspx​

A complaint can be filed about an action or inaction if the following three conditions are met:

• The matter affects the service of the police or prison service employee
• The matter directly harms a police or prison service employee, or directly prevents him or her from a benefit
• The matter was done without legal authority or violated a law, command or binding directive of the police or prison service or proper administration, or that constitutes arbitrariness, excessive rigidity or clear injustice

For more information, visit the Hebrew site: http://mops.gov.il/About/Ombudsman/Pages.aspx

​There are matters against which one may not complain, such as:

• A matter about which a judicial proceeding is underway in a civil or religious court or before a single judge, or about which a verdict has already been handed down
• A judicial act of a court or single judge
• A matter which constitutes a crime for which a legal investigation has been or is being conducted

For more information, visit the Hebrew site: http://mops.gov.il/About/Ombudsman/Pages.aspx

The roles of the Ombudsman are:

• To take a stance on each complaint
• To provide an argued notice regarding the inquiry, in writing, to each complainer and accused
• To establish methods and recommendations to make amends for all justified complaints and prevent a relapse of the system’s injustice

For more information, visit the Hebrew site: http://mops.gov.il/About/Ombudsman/Pages.aspx​

Some reasons a fire can break out include:

• Incorrect usage of appliances (such as gas stoves, radiators and electronic devices), usage of faulty appliances (for example, gas stoves installed by an unauthorized technician or unapproved devices)
• Carelessness, forgetfulness or negligence (for example, leaving a burner ignited, lighting a fire near flammable material, smoking in bed)
• Incorrect or illegal use of electricity (for example, a faulty electric blanket or a faulty outlet)
• Forces of nature (lightning, sunlight etc.)

For more information visit the fire safety guidlines on the Fire & Rescue Services' website.

There are a number of different kinds of fires:

• Flammable material fires – These include materials such as wood, linen, rubber and more.
• Liquid fires – These include flammable liquids such as gasoline, diesel, alcohol, tar and more.
• Gas fires – These include all the gas families, such as hydrogen, acetylene etc.
• Electrical fires – These are fires involving electricity in either a passive or active way.
• Light metal fires – These include light metals such as magnesium, lithium and aluminum.

 

Almost all large fires begin as small fires. Therefore, it is important to react quickly and extinguish a fire while it is still small and has not yet spread. To do this, one must maintain self-control and not panic when seeing a fire. Follow these guidelines:

• Unplug the electrical device from the outlet
• Distance the burning object from the source of the fire
• Suffocate the fire
• Extinguish the fire with water (except when there is burning oil)
• Disconnect the gas supply to the stove
• Remember! Never pour water where there is live electricity – this will cause a short circuit.
• Call the fire service (dial 102) in addition to attempting to extinguish the fire.
• If you have been unsuccessful at extinguishing the fire, run away from the fire immediately.

 

If you have not managed to extinguish the fire or feel you will not be able to, follow these steps:

• Call the firefighters by dialing 102.
• Assemble your family together in a safe location.
• If an exit is accessible, leave immediately.
• If no exit is accessible, go to a location where you can breathe clean air.
• Do not jump from a high floor – call out for help and wait for the firefighters.
• After exiting a burning building:
• Prepare a list of the people who were in the building and who left.
• Help your neighbors.

Do not go back into the building until the firefighters permit you to do so – there may be hazardous substances and fumes.

 

The safety guidelines for using heating devices are:

• Do not place a heating device near flammable materials, such as a couch, sheet or curtains.
• Do not leave an unsupervised electric blanket turned on – it should only be used to heat your bed and should be turned off when you leave the room.
• Never add oil to a burning oil heater! Oil should only be added when the heater is off and cold, and in a spacious area.
• Do not dry clothing by placing them on or next to heaters.
• Do not obstruct the air vents of a heater.
• Be careful of overloading your electrical outlet with too many electrical devices – overloading can cause fires. Make sure the device is properly plugged in.
• Prevent moisture from entering into electrical devices.

 

Some practices than can prevent fires:

• Do not accumulate a large amount of flammable materials, such as newspapers.
• Verify that the gas and power supply are functioning properly, and have been installed and monitored by qualified technicians.

 

The safety guidelines for cooking are:

• Be careful when cooking over an open fire. Do not leave a pot or pan on an unsupervised fire.
• The use of electric kettles, electric forks and candles should only be done on marble or stone surfaces.
• When finished cooking, be sure to turn off the gas and the gas supply.
• If a fire flairs up in a pan of boiling oil, do not pour water on the fire! Turn off the gas and cover the pan with a wet rag. Make sure the pan does not turn over and cause burns or spreading of the fire.
• Do not play with matches!
• Do not store flammable materials near an open fire.
• Fires should never be left unsupervised.

 

The following are some safety guidelines for smoking:

• Do not smoke in bed. If you have a habit of falling asleep while watching television, do not smoke on the couch when watching television.
• When you have finished smoking, make sure your cigarette butt is completely extinguished.
• Do not through the contents of the ashtray into a waste bin with paper in it.
• Do not smoke in an area with pesticides or other hazardous or flammable materials.
• Keep matches and lighters away from children.

 

Negligent acts that should be avoided include:

• Improper use of heating devices during the winter
• Careless use of cooking appliances in the kitchen
• Falling asleep while smoking, whether in bed or in front of the television
• Lighting Sabbath and holiday candles in an unsafe manner

 

Preparing yourself so that you are ready in the event of a fire includes:

• Learning to use fire extinguishers and teaching your children to use them and know where they are located
• Preparing escape routes and practicing escapes
• Setting meeting points and teaching your children to go to them in case of emergency
• Teaching your family to dial 102 when there is a fire
• Teaching your family to disconnect the power supply in the event of a fire

 

The principle of extinguishing fires is based on eliminating or disconnecting one of three factors (fuel, oxygen, heat).

There are four ways to extinguish fires:

• Isolation – The goal of this method is to isolate the burning parts from the non-burning parts. This removes the flammable material from the three elements of the fire and minimizes the spread of the fire. Examples of this method include moving a burning newspaper away from a curtain and turning off the cooking gas.
• Suffocation – The goal of this method is to cut off the fire’s oxygen supply. As the oxygen is cut off, the fire slowly dies down. This method removes the element of oxygen from the other three elements. Examples include pouring sand on a fire or using a fire extinguisher.
• Cooling – The goal of this method is to lower the fire’s temperature below the level at which it is burning. This method removes the element of heat from the fire, and is usually achieved by pouring water on a fire.
• Stopping the chemical process of burning – This can be achieved with gases or special foam.

The selection of the method used to extinguish a fire is usually dependent on the type and size of fire, and the tools at the disposal of the firefighters. Remember, do not attempt to extinguish a fire unless you are certain you will succeed.

 

If you find yourself in a burning building, follow these guidelines:

• Call the firefighters (dial 102). Do not wait – the fire will spread. If possible, locate the fire and extinguish it.
• Walk bent over (smoke rises) or crawl on the ground beneath the layer of smoke.
• Walk along the wall and find the nearest exit.
• If you cannot escape, enter the nearest room and close the door.
• Place a wet towel under the door.
• Open the window and breathe in clean air.
• Do not pour water on electrical devices; instead, unplug them.
• If you have not managed to put out the fire and you are on the ground floor, exit immediately. Do not attempt to save valuable items – your life is more important.
• If a fire has broken out in the stairwell, the smoke will reach your home long before the fire does. Do not open the door! Approach the door and feel the door knob – if it’s hot, do not attempt to exit.
• Prevent the fire and smoke from entering your apartment! Block the cracks and gaps with a wet towel or blanket. If necessary, cover your mouth and nose with a moist cloth and go to a window for clean air.
• Smoke that has entered a closed area is the most dangerous! When moving in or between rooms filled with smoke, bend down or crawl for clean air.
• Go to a window and call out for help, wave a sheet, and wait for rescue services to arrive.
• Do not attempt to use a smoke-filled stairwell or an elevator.

 

​Certain rescue operations require payments for the firefighter’s time and the use of equipment. Detailed information can be found in Hebrew on the Fire and Rescue Services website: http://102.gov.il/ConstructionNBusiness/Pages/Payments-fees.aspx